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Government Consulting

Government and the Cannsult Value Proposition

Cannsult understands Government improvement…

Cannsult, Inc consulting has worked with various Government entities in the US and Canada including Healthcare, Law Enforcement (local, state, and federal), Education, and Public Works. Continuous improvement in government entities leads to more efficient and effective service delivery, greater transparency, enhanced resource utilization, and increased stakeholder and employee satisfaction. By embracing a culture of continuous improvement, government agencies or entities can better fulfill their mission, drive positive change, and meet the evolving needs of society.

While specific challenges differ by country and government entity, some of the most significant changes and trends affecting government entities are:

Political and Policy Challenges: Governments often face political pressure and the need to navigate complex policy issues. Balancing competing interests, managing public opinion, and implementing effective policies can be challenging, particularly in times of polarization and ideological divisions.


Economic Challenges: Governments need to address economic issues such as unemployment, inflation, economic inequality, and sustainable economic growth. Ensuring fiscal responsibility, managing public debt, and promoting investment and job creation are continual challenges.
 

Technological Advancements: Rapid technological advancements bring both opportunities and challenges for government entities. Adapting to new technologies, addressing cybersecurity threats, regulating emerging industries such as blockchain and AI, and bridging the digital divide are pressing concerns.
 

Social and Demographic Changes: Societal shifts, including demographic changes, urbanization, migration, and cultural diversity, present challenges for governments. Ensuring social cohesion, addressing social inequalities, providing adequate healthcare, education, and housing, and promoting inclusive policies become critical.
 

Environmental Sustainability: Governments face increasing pressure to address environmental challenges such as climate change, pollution, resource depletion, and biodiversity loss. Developing and implementing effective
environmental policies, transitioning to renewable energy, and promoting sustainable development are key concerns.

 

Governance and Corruption: Maintaining transparency, accountability, and good governance are ongoing challenges for government entities. Tackling corruption, enhancing public trust, streamlining bureaucracy, and improving service delivery is essential for efficient and effective governance.
 

International Relations: Governments must navigate a complex global landscape, including geopolitical tensions, trade disputes, and international agreements. Building diplomatic relationships, negotiating treaties, and balancing national interests with global cooperation are key challenges.

Challenges facing government entities are dynamic. New challenges can emerge at any time and having a skilled workforce who is ready to recognize and act on problems and opportunities are key to thriving in this rapidly changing and uniquely challenging environment.

Similarities between Government and other industries

When creating a culture of Continuous Improvement, in some ways, Government work is no different than any other industry in that the same high-level steps apply.

 

Those steps are:

1) Discovery & Planning; Understanding the Organization's Goals and Current Scenario, White Belt training for the whole organization. 

2) Prepare Leaders & Infrastructure: Establish Steering Committee, Functional Leaders complete Blue Belt (Sponsor) Training, Create Functional high-level process maps and identify KPIs. 

3) Implement Daily Problem-Solving; Prioritize and plan for functional daily problem-solving, frontline employees and supervisors complete Yellow Belt training.

4) Launch and Support Root Cause Analysis Projects; Team Leaders or selected participants complete Green Belt training.

 

Green Belt projects are launched and supported by leadership.

Cannsult Improvement Examples (Quick Version): GOVERNMENT

  • Reduced time to execute Modifications by 50%.

  • Increase accuracy and approval of Technical Panel Reports.

  • Increase the accuracy of the inventory database.

  • Decrease cycle time to internally post a vacancy and hire.

  • Decrease cycle time to Contract Modifications.

  • Provide timely access to critical data for Advocacy Groups.

  • Increase the accuracy of IT Change Requests.

  • Improve cycle time and accuracy of the Contract Review Process.

  • Develop and implement an Innovation Lab to generate and execute new services.

  • Implement standardized coding.

  • Improve efficiencies in responding to inquiries received from the Congressional Office.

  • Improve response time to 20,000+ requests received by the Ombudsman Office.

  • Eliminate the risk of employees leaving premises without physical and logical access to being relinquished

  • Improve response time to written correspondence.

  • Reduce the cost of remediating and providing reasonable accommodations for accessing required documents.

  • Reduce the amount of redundant data capture.

  • Increase effectiveness and efficiency of Fraud department processes.

  • Increase acceptance (quality and completeness) of deliverables from the Office of the Actuary.

4 Basic Steps: How we work with you to improve your organization - GOVERNMENT

Step 01: Discovery and Planning 

  • Understand the organization.

  • Understand your organizational goals.

  • Understand current challenges and risks facing your organization.

  • Meet the team and understand resource constraints.

  • Prepare a high-level plan including scope, timeline, resources required, and expected ROI.

  • Solidify Statement of Work.

Step 02: Prepare Leaders and Infrastructure

  • Understand current infrastructure to support improvements. (if any)

  • Identify internal Continuous Improvement Lead(s).

  • Meet with each Departmental or Business Unit Leader. (in scope)

  • Perform an initial Assessment to identify opportunities and to be used as a baseline.

  • For each Department/Business Unit:
    - Create a high-level process map
    - Identify KPIs. (Aligned with Organizational goals)
    - Establish Visual Performance Management. (A graphical representation of KPIs)
    - Perform a Gap/Opportunity Assessment.

  • Prioritize Gaps and Opportunities.

  • Provide training to leaders (Sponsors, Champions) who will be supporting the Improvement Teams. (2-day training)

  • Provide stakeholder training: a high-level overview of the method, tools, and terminology
    to ensure organizational alignment. (2-hour training)

Step 03: Implement Daily Problem-Solving

  • Select initial areas of focus, Departments, Functions, or Work Areas). Which may include core
    functions, Food and Beverage, Housekeeping, and Concierge. And/or support functions,
    HR, Technology, Finance/Accounting, Legal, etc.

  • Prioritize and scope based on impact on organizational goals, logical sequence, and resource availability.

  • Select initial daily problem-solving teams.

  • Provide training for daily problem-solving teams. (5-day training)

  • Implement Daily Problem-Solving and Visual Performance Management in each
    selected area.

  • Identify issues to be escalated; issues that require a higher skill level to resolve. (E.g.,
    cross-functional issues, high complexity, high risk, high cost, etc.)

Step 04: Root Cause Analysis Projects

  • With Departmental Leaders, prioritize escalated issues based on impact, logical sequence, and resource availability.

  • Select initial Root Cause Analysis (Green Belt) teams.

  • Provide Green Belt Training (Root Cause Analysis project training) for selected team members; Projects launched during training. (8-day training) 

  • Provide project direction and support throughout the project duration. (Estimate 3 to 4 months for each improvement project)

  • Provide direction and support through project closure.

  • Validate improvement results and calculate ROI.

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